Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use specialized, eco-friendly packaging designed to secure the plant and its pot in place, preventing movement and soil spillage during transit. Each plant is carefully inspected before being dispatched to ensure it reaches you in peak condition.
What is your return policy for live plants?
Since plants are living products, we offer a 7-day replacement guarantee if your plant arrives damaged or in poor health. Simply send a photo of the plant and the packaging to our support team, and we will arrange a fresh replacement.
Do the plants come with the pots shown in the pictures?
Yes, all Kyari plants are delivered in the specific decorative pots or planters mentioned in the product description, so they are ready to display the moment they arrive.
How do I know how much water my new plant needs?
Every order includes a detailed digital care guide tailored to your specific plant species, covering watering schedules, light requirements, and humidity preferences.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. We also offer Cash on Delivery (COD) for most pin codes across India.
Can I change my delivery address after placing an order?
You can request an address change within 12 hours of placing your order, provided the item has not yet been dispatched. Please contact our customer service team immediately for assistance.